Terms of Service

Effective Date: {{effective_date}}

Last updated: 2026-05-20

These Terms of Service (“Terms”) govern your access to and use of the website at longislandcustomprinting.com and the printing services offered by Long Island Custom Printing (“LICP,” “we,” “us,” or “our”). Please read these Terms carefully. By placing an order or by creating an account, you agree to be bound by these Terms.

1. Acceptance of these Terms

By accessing the Site, registering an account, uploading any file, or placing any order, you represent that you are at least 18 years old (or the age of majority in your jurisdiction), have the legal capacity to enter into a binding contract, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site.

2. Account responsibility

If you create an account, you are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at {{contact_email}} if you suspect unauthorized access. You agree to provide accurate, current, and complete information and to update it as needed. We may suspend or terminate accounts that contain false information or that we reasonably believe are being used to violate these Terms.

3. Order acceptance

Your submission of an order constitutes an offer to purchase. We reserve the right, at our sole discretion and for any lawful reason, to accept, decline, limit, or cancel any order. Examples include: insufficient stock, suspected fraud, file content that violates our Content Guidelines, pricing errors, or inability to ship to the requested address. If we decline or cancel an order before production, we will refund any charges in full.

4. Pricing, taxes, and payment

• All prices are listed in U.S. dollars unless otherwise stated.
• Prices are subject to change without notice. The price applicable to your order is the price displayed at checkout when the order is placed.
• We reserve the right to correct pricing errors at any time, including after an order is placed. If the corrected price is materially higher, we will contact you for approval or cancel the order with a full refund.
• Applicable sales tax is calculated at checkout based on the ship-to address.
• Payment is processed by Square. By submitting an order you authorize the charge in full at the time of order placement.
• Loyalty discounts, coupons, and bundle pricing apply per their published rules and may not be combined unless expressly allowed.

5. Production timing

Our standard production turnaround is 7 business days or less from the time we receive your payment and a print-ready file. Production days do not include weekends or U.S. federal holidays. Production timing does not include carrier transit time.

For an additional fee of $29.95 you may purchase the Delivery Date Guarantee at checkout. If your shipment does not depart our fulfillment facility by the guaranteed date, we will refund the $29.95 Delivery Date Guarantee fee. The order itself is not refundable under this Guarantee. Carrier transit delays after pickup are not covered.

6. Shipping and risk of loss

Orders ship from our fulfillment partner’s facility on a blind-ship basis: the packing slip displays your business name and return address, not ours. Title and risk of loss pass to you upon carrier pickup. We are not responsible for loss, damage, theft, or delay that occurs after pickup. Tracking numbers are provided as soon as available so that you may file a claim with the carrier directly.

Free shipping applies to orders subtotaling $75 or more shipped within the continental United States. Standard shipping is a flat $8.95 below the free-shipping threshold. Large format orders may incur a freight surcharge of $24.95 disclosed at checkout. We currently ship to the United States and Canada only.

7. File uploads and customer content

7.1 Your ownership

You retain ownership of all artwork, text, photographs, logos, and other content you upload to the Site (“Customer Content”).

7.2 License you grant to us

You grant LICP and our fulfillment partners a non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify (only as needed for production, such as color conversion or imposition), and print Customer Content solely to fulfill your order, deliver related services (such as proofs, file preparation, and customer support), and retain production archives as described in our Privacy Policy.

7.3 Your warranties about Customer Content

You represent and warrant that you own or have all necessary licenses, rights, consents, and permissions to use and authorize the reproduction of all Customer Content, and that your Customer Content does not infringe any copyright, trademark, trade dress, right of publicity, right of privacy, or any other intellectual property or proprietary right of any third party. We do not pre-screen Customer Content for infringement, accuracy, legality, or appropriateness, and we have no obligation to do so.

7.4 Content we will not print

We reserve the right, in our sole discretion, to refuse any Customer Content that we believe violates law, infringes third-party rights, or contains: sexually explicit content involving minors; content that incites violence; content that promotes unlawful activity; forgeries of currency, government identification, or counterfeit goods; or other content we deem objectionable. Refusal under this section is not a breach by us and will result in a refund of the affected order.

8. Print quality and reprint guarantee

We produce orders to industry-standard tolerances for color match, registration, cutting, and finishing. Slight variation in color (typically within a Delta-E of 5 across a print run, or as otherwise standard for the selected stock and process), trim (up to 1/16 inch), and folding (up to 1/32 inch) is normal and is not a defect. Color appearance may vary between monitors and printed output.

Our reprint guarantee covers manufacturer defects only, such as smudged ink, wrong color outside tolerance, wrong size, missing pages, or material failure. Defects must be reported to {{contact_email}} within 14 days of delivery with photographs and your order number. Approved defect claims will be reprinted at no charge or refunded to the original payment method, at your option. Issues caused by problems in your uploaded file are not eligible for reprint unless you purchased our File Setup service for that order.

9. Returns and refunds

Because every order is custom-printed, orders are non-returnable. Refund eligibility is governed by our Refund Policy, which is incorporated into these Terms by reference.

10. Intellectual property

The Site, including its design, code, copy, graphics, the LICP name and logo, and all proprietary materials, are owned by LICP or its licensors and are protected by U.S. and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Site without our prior written permission, except that you may view and use the Site for the personal or business purpose of placing orders with us.

11. Indemnification

You agree to defend, indemnify, and hold harmless LICP, our affiliates, and our and their respective officers, directors, employees, contractors, agents, fulfillment partners, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content, including any claim that your Customer Content infringes the intellectual property, privacy, publicity, or other rights of any third party; (b) your violation of these Terms; (c) your violation of any law or regulation; or (d) your use of the Site or any order placed through it.

12. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SITE AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT ANY PRODUCT WILL MEET YOUR EXPECTATIONS.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL LICP, OUR AFFILIATES, OR OUR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE SITE, ANY ORDER, OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO ANY ORDER OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO LICP FOR THE ORDER GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

14. Governing law and dispute resolution

14.1 Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles.

14.2 Informal resolution

Before initiating any formal claim, you agree to first contact us at {{contact_email}} and attempt in good faith to resolve the dispute. We will respond within 30 days. If the dispute is not resolved within 60 days of your initial notice, either party may proceed under Section 14.3 or 14.4.

14.3 Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Site that is not resolved through informal resolution shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall be conducted in Suffolk County, New York, by a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

14.4 Exceptions to arbitration

Either party may bring an action in small claims court for disputes within that court’s jurisdiction. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights. Any court proceeding permitted under these Terms shall be brought exclusively in the state or federal courts located in Suffolk County, New York, and you consent to the personal jurisdiction of those courts.

14.5 Class action waiver

YOU AND LICP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

15. Termination

We may suspend or terminate your access to the Site or your account at any time, with or without notice, for any reason, including violation of these Terms. You may close your account at any time by contacting {{contact_email}}. Sections that by their nature should survive termination (including Sections 7 through 14 and this Section 15) will survive.

16. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent change. Material changes will be announced by email to registered users and posted on the Site at least 14 days before they take effect. Your continued use of the Site after a change takes effect constitutes acceptance of the updated Terms.

17. Severability and entire agreement

If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect. These Terms, together with the Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and LICP regarding the subject matter and supersede any prior agreement. Our failure to enforce any right or provision is not a waiver of that right or provision.

18. Contact

DRAFT. Not legal advice. Replace all double-braced placeholders before publishing. Have legal counsel review and finalize these Terms, including the arbitration and class-action waiver provisions, before public launch.