Answers to the questions we get most.
Ordering, file requirements, proofing, returns, design services, bundles, and accounts. If your question is not here, contact us and we will answer it directly.
Ordering and lead times
How long does it take to receive my order?
Every order ships in 7 business days or less from the date you approve your proof. The ship-date calculator on each product page shows you the exact date before you add to cart. Delivery transit time varies by destination. New York addresses typically receive orders 1-2 business days after ship. Distant addresses may take 3-5 additional business days via ground shipping.
When does the production clock start?
The production clock starts on the day you approve your proof, not the day you place your order, and your order ships within 7 business days of approval. You receive your proof within one business day of uploading your file. If you need to skip the file upload at checkout, you can add it later from your order page, but the clock does not start until we have your file and you have approved the proof.
Do you offer rush printing or same-day service?
No. We do not offer rush printing. We guarantee that every order ships in 7 business days or less from your approved proof. That is the commitment we make and the one we keep. If you need something in 24-48 hours, we are not the right vendor for that order.
What is the Delivery Date Guarantee?
The Delivery Date Guarantee is an add-on available at the review step of checkout for $29.95. It locks in your ship date. If your order does not ship by the guaranteed date, we refund the $29.95 and add a $25 store credit to your account automatically. No paperwork, no case-by-case review. The guarantee covers delays on our end. It does not apply if proof approval is delayed.
What shipping carriers do you use?
Orders ship via UPS Ground from our Huntington, NY facility. Tracking numbers are emailed on the day the order ships. Large format freight items ship via freight carrier with a $24.95 surcharge disclosed before checkout.
What is the shipping cost?
Free shipping on orders over $75. Flat $8.95 on orders under $75. Large-format freight items carry a $24.95 surcharge. All shipping costs are shown before you confirm your order.
File requirements
What file formats do you accept?
We accept PDF, AI, EPS, PSD, JPG, and PNG. PDF is preferred for most products. For best results, supply a press-ready PDF with bleed and crop marks.
What resolution do I need?
Files must be at least 300 DPI at the final print size. Files below 300 DPI will flag during our preflight check. We will notify you before printing if your file does not meet resolution requirements.
What is bleed and do I need it?
Bleed is the area of your design that extends beyond the trim line. It prevents white edges from appearing when the piece is cut. We require 0.125 inch (1/8 inch) of bleed on all sides. If your file does not have bleed, the $97 File Prep service can set it up before printing.
Does my file need to be in CMYK?
Yes. Print requires CMYK color mode. Files in RGB will be converted before printing, which can cause color shifts. For accurate color output, convert your file to CMYK before uploading. The $97 File Prep service handles color mode correction if your file is in RGB.
I only have a small JPG of my logo. Can I still order?
A low-resolution JPG of your logo is not suitable for most print products. Before ordering, add the $97 File Prep service and upload what you have. Our team will assess the file and let you know if it can be corrected or if a redesign is needed. If your file cannot be corrected, we will not charge you for a print run that will not look right.
Proofing
Do I get to see my design before it prints?
Yes. Every order receives a digital proof within one business day of receiving your complete file. Review the proof carefully: check the layout, colors, text, and content. Once you approve, production begins. We do not print without your approval.
What does your team check before sending the proof?
We check for resolution, color mode, bleed, and trim alignment. If we catch an issue the automated check missed, we reach out before printing. We would rather flag a problem than ship a bad order.
How many revision rounds are included?
The proof review is for content approval, not design changes. If you want to change the design after seeing the proof, that requires new files and a new proof cycle. The $197 Custom Layout design service includes two rounds of revision if you need a layout built from your brand assets.
What happens if I do not approve my proof quickly?
The ship date is calculated from your proof approval date, with orders shipping in 7 business days or less from approval. If approval is delayed, the ship date moves accordingly. Approve your proof promptly to keep your schedule on track.
Returns and reprints
What is your reprint policy?
We reprint orders that arrive with a manufacturer defect or print error on our end. If your order arrives damaged or with a defect, send us a photo within 5 business days of delivery. We review and initiate a reprint at no charge. The reprint guarantee does not cover errors in customer-supplied artwork that were approved in the proof.
What counts as a manufacturer defect?
Color that significantly deviates from your approved proof, physical damage during shipping, wrong product or quantity, misprint that does not match the approved proof. It does not include color variation within normal print tolerance, artwork errors you approved in the proof, or design decisions you later changed your mind about.
Do you offer refunds?
Refunds are handled on a case-by-case basis for orders with verified defects. Because print production begins after your proof approval and is customized to your artwork, we do not offer refunds for change-of-mind cancellations after production has started. Contact us within 5 days of delivery if there is a problem with your order.
Design services
What design services do you offer?
Three tiers: $97 File Prep (preflight check, color correction, bleed setup for your existing file), $197 Custom Layout (a new print layout built from your existing brand assets, two revision rounds), and $397 Brand Launch Kit (logo design, business card, and one additional print piece for new businesses). See the Design Services page for full details.
Can I add a design service after I place my order?
Yes. Reply to your order confirmation email or contact us. We can add File Prep or Custom Layout to a pending order before it enters production.
Will design services delay my ship date?
Yes. File Prep adds 2 business days. Custom Layout adds 3 business days. Brand Launch Kit adds 5 business days. The adjusted ship date is shown before you confirm your order.
Bundles and pricing
How much do you charge for shipping?
Free shipping on orders over $75. Flat $8.95 on orders under $75. Large-format freight items carry a $24.95 surcharge. All costs shown before checkout confirmation.
Do bundles ship together?
Yes. All items in a bundle ship together in one box on the same 7-business-day timeline. One tracking number, one delivery.
Can I substitute items in a bundle?
Bundles are fixed sets. The savings apply to the bundle as configured. If you need a different combination, build your cart from individual products in the catalog.
Do you offer volume discounts?
Quantity breaks apply automatically when you select higher tiers in the product configurator. The price updates live as you increase quantity. Customers who reach $500 in cumulative orders receive Silver status with 5% off every future order. Gold status at $2,000 brings 10% off. Platinum at $5,000 brings 15% off.
Is there a nonprofit discount?
Yes. 501(c)(3) organizations receive a discount at checkout. Mention your organization name and EIN in the order notes. Our team verifies and applies the discount before production. This adds one business day to processing.
Accounts and reordering
Do I need an account to order?
You can check out as a guest, but creating an account gives you access to order tracking, proof approval, saved files for one-click reorders, and loyalty tier tracking. Accounts are created automatically when you check the save-info box at checkout.
How do I reorder?
Sign in to your account, go to order history, and select the order you want to reorder. Your previous configuration and artwork files are saved. Confirm the configuration, update the quantity if needed, and add to cart. One-click reorder is available for products where nothing has changed.
How does the loyalty program work?
Bronze is the default tier for all accounts. Silver at $500 cumulative spend: 5% off every order. Gold at $2,000 cumulative spend: 10% off. Platinum at $5,000 cumulative spend: 15% off plus direct contact access. Discounts apply automatically at checkout.
Still have a question?
Contact us. We respond within one business day. For order-specific questions, have your order number ready.